Destinations
Coaches Terms and Conditions
These
conditions apply whether a contract is made verbally or in writing.
The hirer contracts the Company upon behalf of the Hirer and all
passengers traveling on the vehicle. The Hirer warrants that they
have full authority of all passengers to enter into the contract on
their behalf and to accept these Conditions of Hire. The Hirer
shall indemnify the Company against any loss, claim, damage, award
or settlement which may be made against the Company in excess of
the exclusions and limitations of liability contained in the
Conditions of Hire as a consequence of any lack of authority upon
the part of the hirer to enter
Into
this contract.
QUOTATIONS
a) Quotations are given on the basis of the most direct route and
on the information given by the Hirer. The route used will be at
the discretion of the Company unless the Hirer has requested a
particular route.
b)
All quotations are given subject to the Company having available a
vehicle suiting the Hirers requirements at the time of acceptance
of this quotation. c) Quotations are valid for 28 days from issue
unless some other period is specified.
d)
Unless otherwise stated admission charges and coach parking charges
are not included in the quoted price and the Hirer agrees to pay
such charges.
USE
OF VEHICLE Unless confirmed in writing by the company, the vehicle
should not be assumed to remain at any point between the outward
journey and return journey nor to remain available for the Hirers
incidental use when parked at such points.
ROUTE
AND TIME VARIATION a) should a vehicle be detained by the Hirer or
taken on a longer journey than that contracted for, the Company
reserves the right to make an additional charge pro rata to the
price.
b)
The vehicle will depart at the times agreed with the Hirer and the
Company will not be liable for any loss or injury sustained by any
passenger who fails to join a vehicle at the appointed
time.
DRIVERS
HOUR AND REST PERIOD REGULATIONS the hours agreed with the Operator
for the operation of any hire must be strictly observed (other than
in the case of a serious emergency or diversion) so that
regulations governing driver�s hours and rest periods can be
complied with. The operator reserves the right to curtail or
otherwise alter any hire which does not comply with relevant
regulation. Neither the Hirer nor any passengers shall delay the
departure of a vehicle or otherwise interrupt a journey so putting
the driver at risk of breaching the regulations relating to drivers
hours of work and duty. The Hirer will indemnify the company
against any extra expenses or charges which the company may incur
including, but not limiting to the cost of providing a replacement
driver.
SEATING
CAPACITY The Hirer must not load any vehicle beyond the number of
passengers which it is legally permitted to carry. All luggages
must be stowed only in areas designated by the
Company.
CONVEYANCE
OF ANIMALS On a private hire, no animals (other than guide dogs and
hearing dogs notified to the Company in advance) may be carried on
any vehicle without prior written agreement from the
Company.
CONFIRMATION
Normally, written confirmation by the Company is the only basis for
the acceptance of hiring or for subsequent alteration to its
terms.
PAYMENT
Full payment must be received by the Company at least 7 days prior
to the date of hire, unless the Company has agreed to a variation
on this condition. The Company reserves the right to cancel any
booking and withhold any deposit moneys paid if the payment
conditions are not met.
OVERDUE
ACCOUNTS Any account not settled by the due time will result in an
interest charge of 5% per month being added to the invoice that
remains outstanding.
CANCELLATION
BY HIRER
a)
Should the Hirer wish to cancel any agreement, the following scale
charges shall reply in relation to the total hire charge DAYS PRIOR
TO COACH TRAVEL CANCELLATION CHARGE?
14
days or more 20% of hire
6-9
days 50% of hire
3-5
days 60% of hire
1-2
days 80% of hire
Day
of hire-arrival of coach/ after departure 100% of
hire
b)
The cost of accommodation, meals and theatre tickets and any other
tickets for events which have already been purchased by the Company
at the request of the Hirer will be charged to the Hirer, plus any
administration charges.
c)
Cancellation due to inclement weather conditions will be charged as
above.
d)
Theatre tickets and any other tickets for Events once purchased are
not refundable and must be paid for in full.
CANCELLATION
BY THE COMPANY In the event of any emergency, riot, civic
commotion, strike, lock out, stoppage or restraint of labour or on
the happening of any event over which the Company has no control
(including adverse weather and road conditions) or in the event of
the Hirer taking any action to vary agreed conditions unilaterally,
the Company may, by returning all money paid and without further or
other liability, cancel the contract.
VEHICLES
TO BE PROVIDED a) the Company reserves the right to provide a
vehicle larger than that specified at no additional charges unless
any extra seats are used if any extra seats are used an additional
charge will be made pro-rata to the hire charge. The Company
reserves the right to provide more than the number of vehicles
specified at no additional charge unless any extra seats are used.
b) The Company reserves the right to substitute other vehicles
(including those of other operators) or ancillary facilities for
all or part of the hiring subject to such substitutes being of at
least equivalent quality. ( c ) Equipment within the vehicles (
including radios, audio and video cassette players, microphone and
public address systems, beverage facilities are provided at the
discretion of the Company unless the quotation specifies that any
such facilities are available. Whilst every Endeavour will be made
to comply with the Hirers subsequent request, the Company cannot
guarantee to meet any such request.
BREAKDOWN
AND DELAYS The Company gives its advice on journey times in good
faith and does not guarantee the completion of any journey in any
specific time and will not be liable for loss or inconvenience
caused by the actual journey time.
AGENCY
ARRANGEMENTS Where the Company hires in vehicles from other
operators at the request of the Hirer and where the Operator
arranges ancillary facilities such as meals, accommodation,
ferries, admission tickets or any other services provided by
another supplier, it does so as Agent for and on behalf of the
Hirer. Any terms and conditions imposed by such other suppliers
through the Company shall be binding on the Hirer as if he had
directly contracted such services.
PERSONAL
EFFECTS ( a ) The Hirer does not carry the same as bailee but such
luggage or effect remain at the sole risk of the passengers
concerned and the Company shall not be liable for any loss or
damage to such baggage or effects of whatsoever nature and
howsoever caused including negligence. (b) Not withstanding the
above, should it be held by any court of law that the Company
becomes bailee of the luggage and effect then the company's
liability for loss and damage of whatsoever nature and howsoever
caused, including negligence shall be limited to the luggage or the
sum of �50 per bag, case or package whichever shall be the lesser.
(d) The Company does not accept the liability for any damage to or
loss of any property recovered from the vehicle and will be held at
the Company's depot at which the vehicle is based and will be
subject to the current Public Service Vehicle (lost property)
Regulations.
CONDUCT
OF PASSENGERS The driver is responsible for the safety of the
vehicle. Any passenger whose conduct is in breach of statutory
regulations may be removed from the vehicle or prevented from
boarding on the driver's authority. The Hirer will be responsible
for the conduct of passengers and for any damage caused to the
vehicle during the hire. The Public Service Vehicle Conduct of
Drivers, Inspectors, Conductors and Passengers Regulation 1990
apply. Where appropriate Hirers should acquaint themselves with the
Sporting Events (Control of Alcohol) Act 1985 and Criminal Justice
(Scotland) Act in addition to the current conditions of entry to
race courses as lay down by the Race Course Association
Ltd.
COMPLAINTS
Any complaints in respect of the Company's services should be made
in writing to the Company's NOTICES office within 14 days. No bill,
poster or notice to be displayed on any vehicle without the written
consent of the Company.
REFRESHMENTS
AND ALCOHOLIC DRINKS Other than on a vehicle fitted expressly for
that purpose, food (except confectionery) and drink (including
alcoholic beverages) may not be consumed on the vehicle without the
written consent of the Company.
SURCHARGES
The quotation given is based on the operating cost at the date of
the quotation and, when more than 28 days elapse between the date
of the quotation and the date of the departure, the Government
action or other factors beyond the Company's
control.
AIRPORT
TRANSFERS All bookings will be confirmed with departure dates,
times etc. It is your responsibility to ensure that the dates and
timings are correct. Subsequent flight time or date changes are
possible provided sufficient notice is given and the
subsequent changes can be accommodated within the vehicle's
schedule. Prior to departing to collect you, confirmed flight
arrival times are gained from the appropriate airline as to
establish your return flight time. Once a time has been confirmed
by your airline, a period of 60 minutes is then allowed from your
arrival time to enable you to clear customs. Any further or
subsequent delays for whatsoever reason will be charged at the rate
of �25 per hour or pro-rata for part hours. This price includes any
additional car parking fees when required. NOTE all payments for
waiting time will be invoiced separately and if necessary you will
be requested to verify any delay with your signature.
IMPORTANT when the vehicle returns to collect, it must check into
the coach park at the airport. It is then released by airport staff
to meet you outside the arrivals terminal at the airport but the
driver is not permitted to leave the vehicle in order to
search for any missing clients. Should you have any problem
locating your vehicle then please report to the information desk or
coach steward who are able to contact the coach park and confirm
his location.
WAITING
TIME the total cost of transportation quoted is based upon the
agreed departure time being the time the vehicle is ready to leave.
Any delays for whatsoever reason will be charged at the rate of �25
per hour or pro rata for part hours. Your attention is drawn to
ensuring that the vehicle departs at the agreed time as any
additional is charged to the group/tour leader or
organizer.
DROP
OFFS The total cost of the transportation quoted is based upon the
agreed drop off points. Additional drop off points can be
accommodated but will be charged as a separate item, normally at
the rate of �5 per drop within the locality of other drops.
Additional drops will be charged to the group/tour leader or
organiser.
CLEANING
The Company reserves the right to make a charge for any additional
cleaning that is necessary due to chewing gum or sweets placed on
seats or on the carpet curtains, the spillage of drinks or the
removal of vomit in all cases except on normal travel sickness. THE
MINIMUM CHARGES WILL BE �50 AND THE MAXIMUM CHARGE. THE COST OF
REINSTATEMENT.
DAMAGE
Either the group leader, tour organiser or the person named on the
confirmation will be held responsible for reimbursement for all
damaged occasioned either to the vehicle, its fixings and or
accessories. All claims for damages will be invoiced subsequent to
the date of travel. Please be aware that Destinations Coaches will
report all cases of criminal damage to the
police.
CAR
PARKING/ ENTRANCE FEES all prices quoted EXCLUDE all parking or
entrance fees unless specifically confirmed in writing. The Hirer
is responsible for the payment of all such fees on the day of hire
and the appropriate body.
PLEASE
NOTE THAT DESTINATIONS COACHES HAS A NON SMOKING POLICY ON ANY OF
ITS VEHICLES IS IMPLEMENTED WITH PASSENGER COMFORT AND SAFETY AN
UPPERMOST PRIORITY THEREFORE YOUR COMPLIANCE IS VERY MUCH
APPRECIATED.